Ping An Insurance (Group) Company of China, Ltd. has released its 2025 Sustainability Report, introducing a “SIMPLE” framework for how the group organises sustainability activity across its insurance, banking, and investment operations and noting its AAA environmental, social, and governance (ESG) rating from MSCI for 2025. The report sets out how the group approaches inclusive insurance, green finance, and responsible investment as regulators in Asia tighten expectations on climate and social risk.

SIMPLE framework sets out six ESG pillars

Ping An’s SIMPLE framework groups its ESG work into six pillars:

Sustainable
Inclusion
Mitigation
People-oriented
Low‑carbon
Efficiency

The group describes the framework as the basis for its sustainability approach for customers, employees, shareholders, and society. Under the “Sustainable” pillar, Ping An reports that it had deployed more than RMB 10.88 trillion in funding to the real economy by the end of 2025. Sustainable insurance premium income reached RMB 730.8 billion in 2025, up 16.1% from the previous year, while responsible banking balances were about RMB 1.3 trillion. Responsible investment assets stood at RMB 1.0426 trillion, a 22.7% increase compared with the end of 2024.

The “Inclusion” pillar targets financial access for smaller businesses and other segments the group defines as underserved. By year-end 2025, inclusive insurance business generated RMB 179.723 billion in premium income, providing risk protection to nearly 2.93 million small and micro enterprises. Inclusive small and micro enterprise loan balances were around RMB 484.5 billion, covering approximately 910,000 firms.

Ping An’s “Policy Statement on Financial Inclusion (2025)” describes how the group uses its integrated financial platform to reach micro and small enterprises. As of June 30, 2025, Ping An Bank served 972,900 micro and small enterprise loan customers, with an outstanding inclusive loan balance of RMB 499.524 billion. In the first half of 2025, Ping An Property & Casualty provided RMB 189 billion in risk protection to 1.61 million micro and small enterprises.

Green finance and climate risk tools

The “Low‑carbon” and “Mitigation” pillars combine underwriting, investment, and technology responses to physical and transition risks. On the asset side, Ping An’s insurance funds had RMB 530.1 billion allocated to green investments at the end of 2025, more than triple the level a year earlier. Green loan balances reached RMB 266.433 billion, an increase of 12.2% year on year. Green insurance premium income rose 30.5% to RMB 76.474 billion, including business linked to low‑carbon and environmental projects. Earlier disclosures show that by June 30, 2025, insurance fund green investments totalled RMB 144.482 billion and green loans RMB 251.746 billion, while green insurance premiums came to RMB 55.279 billion in the first nine months of 2025. Ping An links these figures to China’s stated objectives of “peak carbon” by 2030 and “carbon neutral” by 2060.

On risk mitigation, Ping An has introduced services in addition to post‑event indemnification. Ping An Global Emergency Assistance provides 38 service types across more than 100 emergency risk scenarios in domestic, outdoor and overseas settings, with coverage reaching 233 countries and regions. Through its “Traffic Light” public safety programme, the group has donated over 10,000 traffic safety facilities across 31 Chinese provinces and upgraded more than 1,700 high‑risk road sections. Ping An reports reductions in accident rates on the upgraded sections. Ping An also deploys proprietary climate and catastrophe analytics. Its EagleX System issued 10.57 billion risk alerts to 130 million customers in 2025, with the group estimating that the alerts helped avoid around RMB 707 million in losses.

Human capital, governance, and data protection

The “People‑oriented” pillar addresses talent, incentives, and workplace practices. In 2025, Ping An and its subsidiaries provided more than 30,000 jobs and invested RMB 885 million in employee training. By the end of that year, more than 109,000 employees participated in the group’s Core Personnel Stock Ownership Plan and Long‑term Service Plan, which the group says are designed to align incentives with longer-term performance. Ping An also updated its labour and safety policies. In 2025, the group issued a “Policy Statement on Occupational Health and Safety (2025)” and revised its “Statement on Employee Rights (2025).” In 2024, it spent RMB 956 million on training, averaging more than 49 training hours per employee. At the end of 2024, women accounted for 51% of total staff and 36% of senior management roles.

Information security and privacy are presented as key governance risks. In 2025, Ping An revised its “Policy Statement on Information Security (2025)” and “Policy Statement on Privacy Protection (2025).” In 2024, the group and its member companies conducted 67 security emergency drills covering 11 scenarios, including ransomware, distributed denial-of-service attacks, and phishing emails, along with database backup recovery and cross‑regional disaster recovery exercises.

Technology and responsible investment integration

Under the “Efficiency” pillar, Ping An focuses on technology deployment and AI governance. The group describes technology platforms linking finance, healthcare, and senior care and refers to a group‑wide AI ethics governance framework. Its AI‑powered “Express Service” platform operates across multiple applications. The group says the AI assistant allows users to complete tasks using a single command and currently supports 251 million customers and around 90 million monthly active online users.

On the investment side, Ping An presents itself as the first domestic asset owner to sign the UN Principles for Responsible Investment and says ESG factors are now incorporated across the insurance fund investment process. In 2025, the group updated its “Policy Statement on Responsible Investment of Ping An Group (2025),” refining exclusion lists and exit mechanisms, and updating its disclosure and stakeholder engagement approach. By June 30, 2025, responsible investment of insurance funds totalled RMB 1,017.407 billion. This included RMB 144.482 billion in green investments, RMB 858.085 billion in social investments, and RMB 14.84 billion in inclusive investments.

ESG ratings and implications for regional insurers

MSCI upgraded Ping An to its highest global ESG rating of AAA for 2025, with the group ranked in the Asia‑Pacific “Multi‑Line Insurance & Brokerage Industry” for four consecutive years. According to MSCI, Ping An leads the industry in six areas: human capital development, privacy and data security, access to finance, financing environmental impact, responsible investment, and corporate behaviour. Ping An Good Doctor, Ping An Bank, and Lufax have each been assigned AA ESG ratings by MSCI. The group also continues to appear in S&P Global’s Sustainability Yearbook (China Edition) in 2026 and says it is the only mainland Chinese insurance group included for four consecutive years. Ping An states that sustainable development remains a long‑term strategic focus and that it will continue to apply its SIMPLE ESG framework and its “integrated finance + health and senior care” strategy in its business planning. The report provides detail on how a major regional group links ESG policies, quantitative targets, and technology platforms with external ratings and regulatory-facing disclosure.